Information for CustomersHow to orderShipping CostsDelivery TimesDownload our latest cataloguesFAQsContact
How to order
When you have found the book you want to buy use the Add to basket button to save the title in your basket. You will be shown how many items are in your basket and their total value at the top right-hand side of the page. Click View Basket to look at the titles you have saved in your basket. At this stage you can add or remove titles.
For instructions on how to buy an ebook on our website please see this document
If you have any problems with your ebook order please see this troubleshooting guide
If you would prefer not to order online, you can order directly with our distributors
Shipping costs are calculated once you have added books to your basket and provided delivery details. You will have the chance to check the shipping cost before finalising your order.
UK: 5-7 daysEurope:
2-3 weeksUSA & Canada:
2 weeksRest of world:
Download our latest catalogues
Q: I've changed my mind. How do I cancel or change my order?
A: Just email email@example.com
and we will ensure your order is cancelled or amended.
Q: I need a book urgently, how can I get it delivered more quickly?
A: If you need your book quickly please contact us directly either by email (firstname.lastname@example.org
) or phone (+44 (0)117 3158562). There will be an additional charge for courier delivery.
Q: How long will it take for my book to arrive?
A: Please see our delivery times above.
Q: I placed my order a long time ago and I still haven't received my book. What should I do?
A: Please see our delivery times above. If it is after the delivery time stated above please contact us at email@example.com
and we will trace your order and send a replacement if appropriate.